FAQ

1. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

2. How long does shipping take?
Shipping times vary by location. Orders are usually processed within 1–3 business days and delivered within 7–14 business days.

3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package’s journey.

4. Do you ship internationally?
Yes! We offer worldwide shipping. Shipping costs and delivery times vary depending on your country.

5. Can I change or cancel my order after placing it?
You can modify or cancel your order within 24 hours of purchase. After that, the order will already be in processing.

6. What is your return and refund policy?
We offer a 14-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase. Refunds are issued once your return is received and inspected.

7. What should I do if I receive a damaged or wrong item?
Please contact us immediately at +994 77 719 89 16 with your order number and a photo of the issue. We’ll replace or refund your order promptly.

8. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to stay updated on exclusive offers and seasonal discounts.

9. Are your products eco-friendly or sustainably sourced?
We’re committed to sustainability. Many of our products are made with eco-friendly materials and responsibly sourced packaging.

10. How can I contact customer support?
You can reach our support team at [your email or contact form link]. We’re available Monday–Sunday, 9 AM–10 PM

11. How much time my product will take to arrive?
Please refer to our Shipping and Handling page for all the information.